By Lyndon PughPresents an overview of change management and organizational theories. Then presents real solutions to real problems for services spanning the academic, public and commercial sectors.
Published by Gower. 45 pounds.

Selected patients at two pioneering GP practices will this week be the first in the country to have direct on-line access to their own medical records.The pilots - in Derbyshire and Oxford - represent a step forward in reaching the target set in the NHS Plan to make electronic health records available to everyone by 2004. 

More than a hundred projects from across the public sector have won funding to help pump prime innovation.Central Government Departments, local authorities, police, health authorities and others have been selected for Invest to Save Budget (ISB) money allocated by the Treasury to provide a source of ‘venture capital’ for providers who want to join forces with others to provide better services.