Archives for April 12th, 2001

WINNING THE E-REVOLUTION IN LOCAL GOVERNMENT

Book News, PublicNet: 12 April, 2001

By Geoffrey Filkin Dr. Andrew Larner , Steve Dempsey and Greg Wilkinson,This report calls for rapid developments in local government to meet the 2005 target for online service provision. It recommends an effective national strategy and calls for the transformation of quality of access via a national network of locally-owned call centres operating to common standards. It also urges greater public consultation and communication with local authorities through ICT and the re-engineering of selected back office functions.

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POLL REVEALS OPPOSITION TO PRIVATE SECTOR INVOLVEMENT IN HEALTH SERVICE

Headlines, PublicNet: 12 April, 2001

A majority of people in London want the health service to remain universal and free at the point of use. This is the finding from a poll commissioned from ICM by the King’s Fund and the Evening Standard to gauge the public’s views about health, in advance of the general election.Over half the people questioned were opposed to the NHS purchasing services from the private sector, and over four fifths rejected the idea that the NHS should shrink and be replaced with private health care.

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ONE STOP SHOPS GROW IN POPULARITY

Headlines, PublicNet: 12 April, 2001

One stop shops are now the most popular channel for accessing government services. Support for doing business in the shops has doubled in the last year. This is the finding of a survey published by KPMG Consulting in ‘E-Government For All’. The report recommends that local councils should champion a network of e-enabled one stop shops to meet the demand for human contact when dealing with government.At this early stage in the development of one stop shops, most bring together the services of the organization. The 40 local authorities that have either opened or plan to open shops mainly offer the services provided by the council. The new Working Age Agency, formed out of the merger of the Benefits Agency – the benefit paying arm of the Department of Social Security – with Employment Services, provides a one stop shop for job hunting and welfare support.

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