Archives for June 4th, 2001

MANAGING KNOWLEDGE WORKERS

Book News, PublicNet: 4 June, 2001

By Frances HorbieAn indispensable guide to the new techniques for managing knowledge workers. These are the ideas people, whose brain power and experience have become more valuable to their organizations than physical assets. This hands on guide gives managers practical, doable strategies for motivating and keeping knowledge workers. Offers realistic solutions for effectively managing the human side of intellectual capital.

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RISK MANAGEMENT, MARKETING AND E-COMMERCE KEY THEMES FOR PUBLIC SECTOR

Headlines, PublicNet: 4 June, 2001

The need for the public sector to manage risk, market its services, and face the challenge of e-commerce have been identified by a major management centre as the key areas of learning need.They make up the major themes for the summer and autumn open courses offering from Harrogate Management Centre.

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LAUGHTER WINS SPEECH POINTS

Headlines, PublicNet: 4 June, 2001

New research could help politicians to tell their audiences unpalatable truths without losing their vote.Existing research shows that most politicians already know that to maintain audience support for their messages they need to use presentation techniques that generate applause.In a new study, researchers Dr Tim Clark and Dr David Greatbatch, of King’s College London, have analysed the techniques that business gurus such as Tom Peters, Rosabeth Moss Kanter and Gary Hamil employ to keep their managerial audiences ‘on-side’ when being told unpalatable facts.

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