Jane Steele and Paul Corrigan.This report is based on focus group discussions with members of the public and on face-to-face interviews with 1,000 people, as part of an NOP omnibus survey in April 2001. The authors asked members of the public, ‘What is a public service?’. The answers they gave show that individuals are inconsistent and confused because they hear and experience many contradictory things about ‘public services’.

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A project to put street wardens into rundown areas is to be extended to quarter of a million households.DLTR is offering to pump fifty million pounds into 100 new schemes around the country, following the success of 85 pilots.

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The Association of Colleges has teamed up with a new firm, E-Government Solutions (eGS), to provide 440 further education colleges in the UK with electronic procurement.The deal puts colleges on target to meet Government demands targets for purchasing online.

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