Recent reforms in the way that lawyers and litigants deal with the civil courts have not been matched by reforms of the IT systems used by the Courts Service. A Judicial Working Group has found problems of missing and chaotic files, parties attending for hearings which are not listed and problems aggravated by a large number of different and incompatible systems for processing cases. Two of the more recently installed systems are
failing to meet the needs of the judiciary and it is not possible to transfer data between them and the judiciary computers.

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Customers walking into Post Offices in Leicestershire and Rutland are finding that they can now get range of local and national information about government services, free of charge. The new service known as ‘Your Guide’ is being introduced to Post Offices throughout the two counties as a pilot to assess whether the service should be rolled out nationally. Consignia, formerly the Post Office, is fitting 50 units a week in the region and plans to have 267 Post Offices providing the service by the end of August.’Your Guide’ provides information about jobs, benefits, retirement, transport and local information. It uses a combination of five channels: face-to-face, by sub postmasters and counter staff; leaflet dispensers; telephone hotlines and touch screen computers, with expert advice sessions held at some of the larger offices.

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