Archives for November 6th, 2001

OMBUDSMAN HIGHLIGHTS HEALTH SERVICE WEAKNESSES

Headlines, PublicNet: 6 November, 2001

The latest report from the health service Ombudsman urges NHS trusts to look at two problems areas revealed by the latest round of investigations. Failures by inexperienced staff in accident and emergency departments and poor handling of complaints are the two consistent themes that have appeared in earlier reports and there appears to be little improvement.Four of the investigations revealed decisions made by inexperienced clinical staff in accident and emergency departments, where diagnosis was incorrect . In one case a mistaken diagnosis led to a delay in providing treatment which could have saved a patient’s life. Instead, he was sent home and suffered a fatal heart attack the following day. The cases underline the need for sufficient support and supervision of more junior clinical staff, and adequate liaison between accident and emergency and other specialties.

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FEWER INDICATORS FOR MEASURING COUNCIL PERFORMANCE

Headlines, PublicNet: 6 November, 2001

The Department for Transport Local Government and the Regions has responded to the widespread concern about the Best Value regime with a proposal to reduce by 25% the number of indicators used to measure how well councils are doing. This will bring to about 100 the number larger councils have to use and to 50 for the others. Since Best Value was launched two years ago
indicators will have been reduced by 50%. Responses to the proposals are required by December and this date is in line with the timetable for the Best Value review led by Local Government Minister Nick Raynsford, due for completion at the end of December.

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