Archives for December 11th, 2001

HSE STUDY LEADS TO NEW ADVICE ON CALL CENTRES

Headlines, PublicNet: 11 December, 2001

Call centres are a modernisation tool being taken up across the public sector – but a note of caution about their use has been sounded in a report from the Health and Safety Executive. (HSE)The report offers new advice on stress caused to those employed handling calls, guidance on good practice on lengths and frequencies of breaks, policies on verbal abuse, and HSE’s latest views on any potential hearing hazard.

Read more on HSE STUDY LEADS TO NEW ADVICE ON CALL CENTRES…



CURRICULUM ONLINE LAUNCHED

Headlines, PublicNet: 11 December, 2001

The Government is claiming a major step forward in its campaign to harness ICT as a major driver of improvement with a new online package of education materials. The package also aims to ease the workload burden for teachers.Curriculum Online is the result of a partnership between Government, broadcasters and software producers to provide materials for every curriculum subject.

Read more on CURRICULUM ONLINE LAUNCHED…

© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in