Call centres are a modernisation tool being taken up across the public sector – but a note of caution about their use has been sounded in a report from the Health and Safety Executive. (HSE)The report offers new advice on stress caused to those employed handling calls, guidance on good practice on lengths and frequencies of breaks, policies on verbal abuse, and HSE’s latest views on any potential hearing hazard.
Archives for December 11th, 2001
Headlines, PublicNet: 11 December, 2001
Headlines, PublicNet: 11 December, 2001
The Government is claiming a major step forward in its campaign to harness ICT as a major driver of improvement with a new online package of education materials. The package also aims to ease the workload burden for teachers.Curriculum Online is the result of a partnership between Government, broadcasters and software producers to provide materials for every curriculum subject.