Archives for December 24th, 2001

THE ETHICS CHALLENGE IN PUBLIC SERVICE: A PROBLEM-S0LVING GUIDE

Book News, PublicNet: 24 December, 2001

Carol W. LewisEthics in public service is a hot topic in today’s headlines. This detailed guide provides public managers with the practical tools and techniques they need to make ethical choices in the ambiguous pressured world of public service. The book shows how applying ethical principles can be a powerful means of clarifying and resolving complex problems in an even more complex world.

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BOOST FOR ONE STOP GOVERNMENT SHOPS

Headlines, PublicNet: 24 December, 2001

The one stop government shop pilot running at more then 280 Post Offices in Leicestershire and Rutland was given a boost by the announcement of support from the Department of Trade and Industry for the proposed Universal Banking Service. The new Post Office Bank is an essential feature of plans to give postmasters the role of Government General Practitioners similar to that of a medical GP. They will act as a gateway to a wide range of government services and help customers use on-line facilities.The decision to support the bank means that when the use of pension and other benefits books is ended in April 2003 with the switch to electronic payment, some 16 million customers will continue to collect their benefits payments in cash at Post Office branches. Customers will have the choice of using a Post Office card account, a basic bank account or their existing account.

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WATCHDOG CALLS FOR BETTER MANAGEMENT OF DAY SURGERY

Headlines, PublicNet: 24 December, 2001

The Audit Commission has found that many NHS Trusts could improve the way they manage day surgery. It estimates that an additional 120,000 patients could be treated each year if the poor performing trusts came up to the standard of the best performers. Inmproving performance would also mean shorter waits for patients, outcomes at least as good as for the same procedures carried out as inpatient cases, and reduced costs for the health service.The auditors identified clinicians’ preferences for inpatient surgery as a barrier to more efficient use of resources. While some trusts treat 80 per cent of inguinal hernia patients as day cases, others treat none in this way. There are also wide variations in staff productivity between trusts performing the same operations in similar circumstances. In general it was found that productivity was higher in the larger day surgery units and this was attributed better quality management.

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