Archives for January 23rd, 2002

AGEISM STILL RIFE IN PUBLIC SECTOR SERVICES

Headlines, PublicNet: 23 January, 2002

Older people are still experiencing ageist social exclusion when it comes to being treated on the NHS, getting a job, or buying products and services, according to a new survey.Three years into Government attempts to eradicate age discrimination, an Age Concern/ICM poll shows that seventy percent of people believe that age discrimination is still common – the same figure as in a similar poll in 1998. The charity says this indicates that people believe that Government actions so far have had little impact.

Read more on AGEISM STILL RIFE IN PUBLIC SECTOR SERVICES…



THIS WAY TO BEST VALUE

Headlines, PublicNet: 23 January, 2002

New help is on offer to local councils to help them use benchmarking to achieve ‘best value’ in their provision of services.Councils, and other sectors of public service, use the regime to market test their services and ensure they offer customers the best value for money available. A recent Audit Commission report on best value highlighted the continuing difficulty councils have with using benchmarking effectivelTwo organisations are now offering a single gateway to benchmarking help. They are the Improvement and Development Agency, funded by the Government to aid improvement of councils, and the PSBS (Public Sector Benchmarking Service), a Customs and Excise and Cabinet Office joint venture supplying an advisory service on benchmarking for anyone working in the Public Sector.

Read more on THIS WAY TO BEST VALUE…

THE ROLE OF EXTERNAL REVIEW IN IMPROVING PERFORMANCE

Abstracts, PublicNet: 23 January, 2002

Inspection plays an important role in driving up standards in public services as well as offering public assurance. Well researched evidence on the effectiveness of different inspection regimes is not available and there has been no systematic appraisal of costs and benefits. There is growing concern about rising costs and there are suggestions that inspection practices can generate perverse outcomes. The Review calls for a more rigorous search for evidence on the costs and benefits of external review regimes and lays responsibility for this on review bodies. Best Value reviews in local government have resulted in fragmentation and duplication of effort and it urges that the opportunity should be taken to refocus these reviews. The Review recommends a more co-ordinated approach in local government and the police service to secure a better integration of audit and inspection. The Report is critical of the lack of sharing and learning between inspectorates and urges the development of a new form of joined up inspection capability.Published by HM Treasury www.hm-treasury.gov.uk
<http://www.hm-treasury.gov.u

Read more on THE ROLE OF EXTERNAL REVIEW IN IMPROVING PERFORMANCE…

© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in