Archives for January 25th, 2002

TRADING STANDARDS MODERNISED

Headlines, PublicNet: 25 January, 2002

The Government has set out its vision for the modernisation of trading standards services. The thrust is to give a better service to consumers, whose interests trading standards offices protect in their work.A new National Performance Framework will help modernise trading standards services, and the forthcoming Enterprise Bill will increase the legal powers available to trading standards.

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NHS DIRECT HEALTHY

Headlines, PublicNet: 25 January, 2002

NHS Direct has been given a clean bill of health by the National Audit Office. The national telephone healthcare advice service operated by nurses has achieved a high level of customer satisfaction, has a good safety record, and does appear to be reducing the burden on front line healthcare providers like GPs.It its first major commentary on the national roll-out, the NAO praises the achievement in getting the national service up and running smoothly. It estimates that NHS Direct is off-setting around half of its running costs by encouraging more appropriate use of NHS services. For example, one GP Co-operative providing services outside normal working hours recorded a fall of 18 per cent in the number of calls received when callers were transferred to NHS Direct first.

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