Archives for April 25th, 2002

STRESS AT WORK: EMPLOYEES’ GUIDE TO MANAGING STRESS

Book News, PublicNet: 25 April, 2002

Stress is an insidious killer causing the loss of 6.5 million working days each year. This booklet has been designed for use as a health and safety aid. It gives examples of simple lifestyle changes and suggests a way of taking control of physical and emotional well-being with relaxation techniques. Tips on time management show how people can cope better.Available from Scriptographic Publications Ltd on 0800 028 5670 or from www.scriptographic.co.uk

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PAY INCREASES FOR NURSES TIED TO CHANGE

Headlines, PublicNet: 25 April, 2002

Health Secretary Alan Millburn told nurses at the annual conference of the Royal College of Nursing that more money will be available for nurses pay, but it will be tied to improvements. The Royal College argues that nurses are poorly paid compared to police officers and that some of the additional money coming to the health service should be used to close this gap. Throughout the conference, nurses demanded significant pay rises to improve the recruitment and retention of staff. Alan Millburn made it clear that improvements in pay must be ‘a something for something’ arrangement and implicitly rejected the comparability argument.Investment in pay will have to pass the ‘acid test’ of either contributing to expansion in capacity, bringing about increases in productivity or delivering improved performance. Negotiations on the modernisation of nurses pay structure, which will be completed by the end of the year, will have to meet these criteria. The new money will have to deliver shorter waiting times, higher clinical standards and better health so it would be focussed on more staff, beds and buildings.

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WATCHDOG CALLS FOR MOVE TO SECOND GENERATION E-GOVERNMENT

Headlines, PublicNet: 25 April, 2002

The National Audit Office wants public services to move on to the second generation of e-Government. In its latest report ‘Government on the Web ll’ it criticizes the Office of the e-Envoy for its continuing focus on the target to get all services on line by 2005. It makes it clear that the 244 staff in the Office, costing 52 million pounds per year, should now moving to a service delivery style with emphasis on implementation. This would then carry through to services at the sharp end of government and encourage second generation e-Government thinking.The report urges thinking to move beyond the 2005 target and to focus on the customer and particularly customer satisfaction and take up of online services. It highlights the lack of customer focus typified by a failure to tailor information to the user need coupled with the low usefulness of search engines. Three out of four sites do not allow users to fill-in and submit forms on line. Although take up of on line services is a crucial factor in determining cost effectiveness, insufficient effort is being put into promoting sites.

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