Archives for May 17th, 2002

SYSTEMS THINKING FOR PUBLIC SERVICES

Headlines, PublicNet: 17 May, 2002

Systems thinking, looking at organizations as systems rather than groups of functions, has been around for a long time, particularly in industry. As public services move to a customer focus it is becoming more relevant to the search for improved performance. It also supports the changing roles of managers.The systems thinking approach to re-engineering processes is now being successfully applied in public bodies. A fundamental rethink of benefits processing procedures identified why claims moved slowly and why there was a waste of resources. A review of a booking system showed that work was being broken down into different functions. A re-design reduced booking time from 14 days to minutes.

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WORLD WIDE TREND TO SEPARATE DISORDER FROM CRIME

Headlines, PublicNet: 17 May, 2002

The Government’s strategy to provide different responses to anti-social behavour offences from crime, so that police can focus on criminals, is being applied across the world. At the first International Warden Conference in London a world-wide warden network was created to share lessons learnt from international schemes. Leading experts on wardens shared ideas and experiences about the impact of warden schemes around the world.

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