Archives for November 20th, 2002

SEAMLESS GOVERNMENT – A GUIDE TO RE-ENGINEERING IN THE PUBLIC SECTOR

Book News, PublicNet: 20 November, 2002

By Russell M. LindenThe book shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. It details a step-by-step approach to assess, design and implement significant change in all levels of government. It also shows how to overcome resistance along the way.

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FASTER INTERNET ACCESS FOR PUBLIC SERVICES

Headlines, PublicNet: 20 November, 2002

Public services are to get broadband Internet access over the next three years at a cost of more than 1 billion pounds. Broadband gives high-speed, always-on connections between computers and the Internet. It is some 35 times faster than a dial up connection. The connection plans include every primary and secondary school, all GP surgeries, hospitals, primary care trusts and health authorities and the whole of the criminal justice system.For schools broadband will give pupils, teachers and support staff ready access to media rich digital learning resources and opportunities to collaborate with other schools on a high quality secure educational network. Where broadband is already installed it has increased the confidence of teachers to use on-line curriculum resources with their pupils. It has also removed the frustrations of what is often termed the ‘world wide wait’.

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TOWNHALL MODERNISATION MOVING AT DIFFERENT SPEEDS

Headlines, PublicNet: 20 November, 2002

Councils are making steady, and in some cases spectacular progress, in areas such as e-Government. Much less progress is being made in changing political processes and the culture that surrounds them. The changed processes have brought a new role of overview and scrutiny for councillors and this role potentially places them at the heart of policy-making and at the heart of the way in which councils respond to the demands of modernization. A report from the Office of the Deputy Prime Minister reveals disquiet in Whitehall about the way the new processes are working.All councils have now changed their political management arrangements and replaced the ‘committee system’ with a cabinet of councillors with an executive leader, or one of the other alternative structures. The introduction of the new political management arrangements fundamentally challenge familiar ways of working and changing the committee system culture is proving extremely difficult.

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