By Russell M. LindenThe book shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. It details a step-by-step approach to assess, design and implement significant change in all levels of government. It also shows how to overcome resistance along the way.
Published by Jossey-Bass. ISBN: 0-7879-0015-X. 33.00 US dollars

Public services are to get broadband Internet access over the next three years at a cost of more than 1 billion pounds. Broadband gives high-speed, always-on connections between computers and the Internet. It is some 35 times faster than a dial up connection. 

Councils are making steady, and in some cases spectacular progress, in areas such as e-Government. Much less progress is being made in changing political processes and the culture that surrounds them. The changed processes have brought a new role of overview and scrutiny for councillors and this role potentially places them at the heart of policy-making and at the heart of the way in which councils respond to the demands of modernization.