By David Henshaw - Liverpool City Council Chief Executive. Reproduced by permission of eGov Monitor Weekly. Liverpool is being transformed from sea port to e-port and investment in new technology is helping to drive the change. David Henshaw describes how customer access and customer relations have been revolutionized. He also explains how the know-how is being marketed to generate income for the council.

Leading information technology and computing practitioners from central and local government will be brought together today to look at the best ways of delivering effective e-Government.They will join representatives from various agencies and NGOs as well as experts from the private sector at a two-day conference which will look at a range of subjects including streamlining the flow of information. 

Council tenants who take over managing their own housing estates can achieve high quality services at reasonable costs, according to an independent report.Research by a team from Oxford Brookes University, carried out for the Office of the Deputy Prime Minister, found that more than half of Tenant Management Organisations also make a big contribution to regenerating the areas in which they live.