Archives for December 9th, 2002

NEW PUBLIC SERVICES CHANNEL LAUNCHED

Headlines, PublicNet: 9 December, 2002

Microsoft Ltd and MSN have launched a Public Services Channel offering access to online government and healthcare services. Departments collaborating in the channel include Department of Health, the Office of the e-Envoy, Inland Revenue, the Department for Education and Skills, Department for Work & Pensions and the Foreign and Commonwealth Office.The site includes direct links to the three main health sites. nhs.uk provides public access to all NHS services in the country so patients can go online to find their nearest GP, pharmacy, dentist or optician, whilst also receiving access to important need-to-know information such as hospital waiting times and outcomes, maps to find the nearest hospital, parking and public transport. The National Electronic Library for Health (NeLH) provides information on more detailed Clinical Evidence-based resources for doctors and the ‘expert patient’. NHSDirect Online completes the healthcare line-up, providing patient-orientated advice on treating common health problems at home; comprehensive information about hundreds of illnesses, conditions, tests, treatments and operations as well as and healthy living advice.

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SEARCH FOR BETTER WAYS TO JOIN UP RURAL SERVICES

Headlines, PublicNet: 9 December, 2002

Lord Haskins and his review team from the Department for Environment Food and Rural Affairs (Defra) have been given the task of bringing cohesion to the patchwork quilt of agencies delivering services to rural areas. The newly announced terms of reference make it clear that the key issue for speeding up improvements in rural services is how to get better joined up government.Defra was formed .last year through a merger which brought together responsibilities for the environment, agriculture fisheries and food to improve delivery of the Government’s rural policy agenda. In order to fulfill this commitment the department must find ways to eliminate the overlap and fill in the holes between the many bodies that deliver services in rural areas. They include Local Government, parish and town councils, the Countryside Agency, the Government Offices in English regions, the Regional Development Agencies, the Small Business Service, the Forestry Commission, English Nature, the National Parks and the Area of Outstanding Natural Beauty teams. Voluntary organisations are also involved in delivering rural services.

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DEVELOPING MANAGERS FOR BUSINESS PERFORMANCE

Abstracts, PublicNet: 9 December, 2002

This report from the Chartered Institute of Personnel and Development shows that only 16% of respondents in the public and private sectors believe their organizations are very effective at developing business plans that specify the management capabilities required. Thirty per cent of organizations do not even have business plans. The investigation by the Institute found that current management development practice is disconnected from the business challenges in many organizations. Although more is being spent on management development than a decade ago, the evidence suggests that much of it is going to waste. In terms of learning processes, project and action learning, internal management courses and coaching were seen as more effective. Least effective were external seminars, conferences, distance learning and internet packages, visiting speakers and courses for a management qualification. The report offers a practical framework for strengthening the connection between corporate performance and business organization and management development strategies.Published by the Chartered Institute of Personnel and Development. http://www.cipd.co.uk

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