Archives for December 10th, 2002

NHS TRUST BREAKS NEW GROUND WITH VIRTUAL SWITCHBOARD

Headlines, PublicNet: 10 December, 2002

Gloucestershire Hospitals has become the first National Health Service Trust in the country to install a virtual telephone operator system using advanced speech recognition technology to answer, transfer and make calls 24 hours a day.The Trust, which provides acute hospital services to half a million people in the Gloucestershire area will use the system to answer incoming calls and ease pressure on its switchboard operators, who currently handle up to six thousand calls every day.

Read more on NHS TRUST BREAKS NEW GROUND WITH VIRTUAL SWITCHBOARD…



E-LIBRARY ATTRACTS RECORD NUMBER OF VISITORS

Headlines, PublicNet: 10 December, 2002

More people than ever used the national e-health library during November. More than 50,000 visits were recorded for the month, which saw the National electronic Library for Health (NeLH) celebrating its second birthday. The final number was boosted by an awareness week, at the end of November, which encouraged existing users to tell friends and colleagues about the information available from the e-library. The exercise will be repeated next year and will focus on the role of digital libraries in modernising the NHS.During the awareness week over 12,000 visits were recorded, four times the number in the same week the previous year. Muir Gray, director of the e-library said, “We know from our market research that peer to peer recommendation is a powerful way to introduce the library to colleagues. We also know that our users like what they see, so we simply asked them to share the information with others and they did.” Alison Turner, NeLH Library Partnership Coordinator said a number of libraries also took the opportunity to stage events promoting NeLH and their own services. They ran demonstrations, displays and training throughout the week.

Read more on E-LIBRARY ATTRACTS RECORD NUMBER OF VISITORS…

E-COMMERCE FOR THE ENGLISH NHS

Features, PublicNet: 10 December, 2002

By Duncan Eaton. Reproduced by permission of eGov Monitor Weekly. Providing thousands of suppliers using myriad different systems with the opportunity to trade electronically with the health service is the challenge facing the Purchasing and Supply Agency of the NHS. Duncan Eaton, who heads the Agency, describes how work is going on with pilot supply confederations to give greater leverage to the NHS over quality and service and bring benefits to suppliers.

© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in