More than twenty local authorities in England and Wales are planning to try e-voting and e-counting technology in next year’s local government elections. In all sixty-three councils have applied to participate in the May 2003 electoral pilot programme. 

Almost half of the 441 local councils in England, Scotland and Wales believe they will meet the government’s 2005 target date for 100 per cent electronic service delivery. 

By George Boyne, Catherine Farrell, Jennifer Law, Martin Powell and Richard WalkerGovernments across the world are pursuing reform in an effort to improve public services. But have these reforms actually led to improvements in services? The book develops a framework for a theory-based evaluation of reforms, and then uses the framework to assess the impact of new arrangement for public service delivery in the UK.