Archives for January 8th, 2003

WELSH ROAD SYSTEM SETS PACE ON INFORMATION HIGHWAY

Headlines, PublicNet: 8 January, 2003

Drivers in Wales can now benefit from a unique computer-based service to alert them to potential problems on the road. Traffic-Wales uses the latest technology to control and manage the trunk road and motorway network.The service, which is seen as a major part of the Welsh Assembly Government’s Intelligent Transport System, has been launched by the Minister for Environment Sue Essex.

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PROVIDING QUALITY IN THE PUBLIC SECTOR

Book News, PublicNet: 8 January, 2003

Lucy Gaster and Amanda SquiresThis book argues that if public services are to be ‘reformed’ or ‘improved’, achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key ‘stakeholders’. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. It is essential reading for public policy, local, government, health, housing and the voluntary sector.

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