Archives for May 13th, 2003

LEARNING ABOUT CUSTOMER RELATIONSHIP FAILURE FROM THE PRIVATE SECTOR

Features, PublicNet: 13 May, 2003

By Brian Ellis In recent years Customer Rrelationship Management in the private sector has become synonymous with expensive failure. The author argues that the public sector should take advantage of hindsight and avoid the pitfalls. He sets out the key lessons which will contribute to successful change programmes.



NEW DEAL FOR TEACHERS IN RADICAL REFORM OF LONDON SCHOOLS

Headlines, PublicNet: 13 May, 2003

Schools in London are to undergo their most radical reform for more than fifty years under plans set out by the Education and Skills Secretary Charles Clarke. The plan could see failing schools close, the best head teachers given more freedom and a new status for the capital’s teachers.Mr. Clarke said London had some world-class schools, colleges and universities, and the city had seen a real rise in standards since 1997 but too many schools were failing and too many parents faced agonising decisions over which secondary school to choose for their children. Only radical reform and a relentless drive to root out failure would put an end to this situation. There had to be a visible and radical break with the past to create a culture of achievement.

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SERVICE USERS WILL HELP SHAPE SOCIAL WORK DEGREE

Headlines, PublicNet: 13 May, 2003

Users of social services and people responsible for caring for others are to be given an important role in shaping the new social work degree. The Health Minister, Jacqui Smith, has also announced new funding arrangements and further initiatives for the new qualification.She has told stakeholders in social work training and education that the government is committed to modernising public services and raising the standards of care. In total the government is investing over 21 million pounds in social work education and training and support for students this year. The amount will increase to more than 81 million pounds by 2005-6.

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