Archives for June 4th, 2003

E-GOVERNMENT TARGET LOOKING DOUBTFUL AND UNHELPFUL

Headlines, PublicNet: 4 June, 2003

The target to get all government services on line by 2005 is looking less achievable following the latest survey of central departments by the Office of the e-Envoy. Some 63% of services are now online and this represents a 10% increase on the spring 2002 findings. Although the rate of delivering electronic services is likely to increase as the deadline approaches, it is increasingly unlikely that the gap will be closed. A more rigorous reporting process is to be introduced to gain a better picture of what is actually happening.The e-Envoy said that Government is determined to transform the delivery of its services and e-government is fundamental to achieving this aim. Success in delivering services will be measured by take-up rather than availability. This is a recognition that the 2005 availability target is not measuring what is important. Experience has shown that take-up is much more difficult to achieve. Two years after Customs and Excise introduced on-line VAT payment only 0.4% of returns were lodged on-line. The Inland Revenue is only achieving a marginally better result with Income Tax returns.

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UNDERSTANDING THE PEOPLE PERFORMANCE LINK

Abstracts, PublicNet: 4 June, 2003

The three year study by the Chartered Institute of Personnel and Development was aimed at unlocking the black box and finding out how human resource management influences performance. The study confirmed the powerful relationships between HR practices, employee commitment and operating performance. It found that where effective HR practices are not in place, levels of employee commitment are up to 90% lower. Key performance drivers include a clear direction and purpose which engages, enthuses and unites people. At Royal United Hospital Bath it is ‘saving lives’. This ‘big idea’ appears essential in motivating and directing people behind the strategy of the organisation. Another driver is some form of balanced performance scorecard or methodology which presents a readily understood, but comprehensive picture of how the organization is performing.Understanding the People and Performance Link: Unlocking the black box is published by the Chartered Institute of Personnel and Development. Price 50 pounds. http://www.cipdpublishing.co.uk

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