Archives for October 28th, 2003

COUNCILS TEST e-GOVERNMENT TOOLKIT

Headlines, PublicNet: 28 October, 2003

More than 80 councils across England have joined a drive to test a set of new tools designed to save local government time and money when it comes to improving customer care. They have been developed as part of the Government’s 4.275 million pound Customer Relationship Management national programme.It is claimed, too, that the system will also make it easier for people to communicate with their local councils by enabling each council to access an up-to-date picture of each citizen and their dealings with the authority across all its services.

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CALL FOR NEW RELATIONSHIP BETWEEN GOVERNMENT AND NHS

Headlines, PublicNet: 28 October, 2003

There is a new call for legislation to set up a new body that could lead to the National Health Service agreeing realistic improvement targets and taking responsibility for delivering them. In a report published today, the King’s Fund says the government would then be able to focus on developing wider health policy instead of meddling in health care services on a day-today basis.The report urges a new, more mature relationship between government and the health service. This, it says, would involve a more transparent and inclusive approach to setting expectations for national policy, and would enable greater ownership by NHS staff of targets for improvement. It would also enable Parliament to play a greater role in holding both government and the NHS to account for their respective responsibilities.

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Delivering Seamless Services

Features, PublicNet: 28 October, 2003

It is claimed that the award winning Cambridgeshire Community Network is the UK’s most ambitious and inclusive countywide broadband community network. It delivers high-speed Internet access and allows the introduction of electronic services for the local community. This article describes how it seeks to bridge the digital divide and provide a seamless service so that users don’t need to know who provides what service.

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