Archives for November 10th, 2003

THE LEADERSHIP CHALLENGE

Book News, PublicNet: 10 November, 2003

By Jim Kouzes and Barry PosnerThe Leadership Challenge is grounded in extensive research and based on interviews with all kinds of leaders at all levels in public and private organizations from around the world. In this edition, the authors emphasize that the fundamentals of leadership are the same today as they were in the 1980s, and as they’ve probably been for centuries. In that sense, nothing’s new. Leadership is not a fad. While the content of leadership has not changed, the context has-and in some cases, changed dramatically.

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IMPROVING SERVICES WITH TECHNOLOGY

Headlines, PublicNet: 10 November, 2003

With the e-government focus on the 2005 target to get all services on line and the emphasis on what percentage of services can be accessed through the Internet now, it’s easy to lose sight of the fact that what matters is whether customers are getting a better service or the back office is functioning more effectively. There are almost daily reports of new developments showing that technology is advancing on a broad front. The following is a selection from the Publicnet e-mail box.Somerset County Council and five district councils are setting up a call centre, using Northgate’s Front Office solution. Residents across the county will be able to call one number and they will not need to know who delivers the service. Each council will have its own advisors and calls will be routed automatically to the advisor best able to answer the query across the six organizations.

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MOVE TO GET SHARPER PERFORMANCE FROM LOCAL PARTNERSHIPS

Headlines, PublicNet: 10 November, 2003

Managing local strategic partnerships presents a range of new challenges and in a move to improve the patchy performance the Office of the Deputy Prime Minister has produced a performance model. Local Strategic Partnerships were designed to bring joined up government to the sharp end of service delivery.They bring together councils, the health service, central departments as well as the private, business, community and voluntary sectors. A major issue in managing partnerships is their complexity. Up to 40 public bodies may be providing services in any one locality and the partnerships have to find ways to bring it together so that people receive a seamless service.The model provides a structure which has been lacking in the governance of partnerships. It provides for management information set out in a systematic way so that the partnership board have an overview of progress against targets, how the member organizations are integrating and how the partnership is functioning overall. It then provides for these sets of information to form the basis for identifying weaknesses and deciding where to concentrate resources.

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