Archives for November 21st, 2003

DEALING WITH PUBLIC ENQUIRIES ONLINE

Features, PublicNet: 21 November, 2003

By David Eccles Responding to online enquiries has become a key issue for public services and a recent survey revealed much scope for improvement. David Eccles, who played a key role in developing a successful website for the DfES, sets out some guiding principles and practical advice for achieving user friendliness.



SURVEY SHOWS STAFF RETENTION PROBLEMS FOR VOLUNTARY SECTOR

Headlines, PublicNet: 21 November, 2003

Voluntary organisations are facing fewer recruitment problems according to the latest annual voluntary sector salary survey by Remuneration Economics – but it shows that holding on to staff is a growing problem.The survey reveals that the percentage of respondent organisations that have faced staff recruitment problems in the last year has fallen by more than six per cent to just below 60 per cent. It also shows that salaries have increased by an
average rate of just over six per cent. That represents a return to the rate of increase in salaries recorded in 2001, after a drop to 4.7% last year.

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NEW FREEDOMS FOR DISTRICTS DISAPPOINT AUTHORITIES

Headlines, PublicNet: 21 November, 2003

A government announcement of measures designed to provide more freedom to district councils has been criticised as a missed opportunity by the Local Government Association. The changes extend to district authorities the freedoms and flexibilities announced last year for county and unitary councils and the London and metropolitan boroughs.But LGA leaders said they were disappointed ministers had not considered and appreciated the potential contribution district councils could make in helping to deliver the improvements in public services to which both central and local government were committed.

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