Public sector workers are more likely to get the kind of flexible working arrangements they want than their colleagues in private industry. The claim comes from the biggest public sector union - UNISON - which also says workers are more likely to have their request for flexible working granted, if they belong to a union.The findings are based on a UNISON survey that found nine out of ten branches had flexible working arrangements that were more favourable than the statutory minimum. 

National Health Service patients can now access comprehensive health information from the British Medical Journal at the click of a mouse in the latest development of NHS Direct Online. 

By Mirko Noordegraaf and Tineke AbmaMeasurement of performance is effective where the issues the organization is addressing are well known and where there is a shared understanding of standards. Where the issues are blurred and there is no consensus on standards, measurement is much more difficult. Organizations in transition are in this category. This article explores the nature of these ambiguous areas by identifying three types of public management practice.