The Chartered Institute of Personnel and Development is calling for employers and family doctors to work together to help the sick-note system run more efficiently. 

Directgov, the Government’s new online information service is to be extended and is also to be made available to homes with access to digital television. Customer research has shown widespread support for the system, which is designed to improve the way that government information can be accessed electronically. 

Customer Relationship Management (CRM) is an integral part of the government’s modernising agenda and a crucial component for delivering better customer service standards and joined-up services. The CRM Academy website is the main portal for disseminating the outputs of the National CRM Programme. It contains support, advice, guidelines and toolkits to help local authorities and other public sector organisations with the CRM implementation.