Archives for May 6th, 2004

MANAGING COMPLEXITY IN THE PUBLIC SERVICES

Book News, PublicNet: 6 May, 2004

By Philip HaynesThe author argues that the complexity of the public policy process limits the usefulness of the ‘new public management’ approach. The book challenges management techniques used in key areas of the public sector, such as performance management, professional development, leadership, strategic management and the use of IT. Alternative approaches to these areas are proposed that are based on an understanding of the disorder in the policy process. The difficult concepts of complexity theory are presented in an accessible manner. The relevance of emerging theories like knowledge management, emotional intelligence and risk management are also explored.

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PARTIES UNITE IN CALL TO COMBAT INTOLERANCE AT LOCAL POLLS

Headlines, PublicNet: 6 May, 2004

Politicians from all the major parties have joined forces to call for next month’s local elections to be free from racist and religious intolerance. The call comes against a backdrop of controversy on issues such as the Middle East, asylum and immigration.The political groups, represented through the Local Government Association, have pledged to do what they can to keep hatred out of local politics and they say no-one should be allowed to exploit local election campaigns to incite hatred against people because of the colour of their skin, their religion or national origin.

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CARE MANAGERS GET ACCESS TO ONLINE ADVICE FROM PEERS

Headlines, PublicNet: 6 May, 2004

Social care managers and other local authority professionals in England and Wales can now join a web-based community already used by more than two thousand managers in the National Health Service to share knowledge.The service is being made available to staff in local councils following a partnership agreement between the Improvement and Development Agency and the Knowledgexchange. It means senior social services staff have free access to the service and can look for practical information and advice from peers working in other health and social care organisations. The service can be accessed via the agency’s website.

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