This book sets out the key issues for delivering better public services. It presents a round-up of developments in the UK e-government sector with in-depth analysis of the current situation and predictions and tips for the future. It includes interviews with e-government thought leaders and the results of a survey of UK e-government practitioners. It provides statistics on topics from preparation for Freedom of Information implementation to what people view as their biggest e-government challenges over the next 12 months.Sample pages are available at http://www.headstar.com/egovoutlook/

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The Scottish Parliament has taken an important step towards openness with the issue of its Publication Scheme document as part of the implementation of the country’s Freedom of Information Act. The document lists all the information the parliament currently makes, or intends to make, available to the public.It also describes how such information can be accessed and provides details of the formats in which it appears and of any cost involved. It covers information the Parliament holds and also indicates whether or not the documents are available in other languages or formats for people with hearing or visual disability. The Scheme is available on the Parliament’s website and in hard copy and there is a Gaelic translation of the document.

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Wales is leading the way in Europe when it comes to e-government. A report into how a number of regions use information technology to communicate puts Wales ahead of areas in various countries.The report was prepared for the European Institute of Public Administration and looked at the regions of Catalonia, Baden-Wurttemberg, Flanders, Lombardy, Scotland and Wales. It found Wales demonstrated best practice in the areas of e-Government and e-Democracy.

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