By Sarah Cook, Steve Macaulay and Hilary ColdicottIn a constantly changing environment, organizations need to innovate and re-generate. This book is intended to provide practical guidance on how to manage change successfully, be it large scale, such as cultural change, or slower, incremental change. Using the “compass of the intelligences”, a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence. Contents include developing a vision of the future, the political environment and internal barriers to change, creating and implementing innovative ideas and sustaining and embedding change.

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Work overload has reduced the number of central and local government sector managers prepared to use their full holiday allowance each year. Only half (55 per cent) claimed to use their full entitlement, compared to 66 per cent last year. The survey from the Chartered Management Institute also found that many managers blame work commitments for their growing failure to take a proper break.A key cause of work interfering with holidays was identified as in-tray influx with over one-quarter concerned about the work waiting for them on return from holiday. Some 46 per cent of managers expect to have to deal with more than 100 emails on their return after just one week away. 4 per cent will have more than 500 emails waiting for them.

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Central and local government make millions of decisions each year about the rights and obligations of individuals, but many processes for dealing with cases when things go wrong do not lead to swift resolution. Similarly the means for employees to obtain redress when standards are breached are often slow and tortuous. Radical plans for reforming the whole area of dispute resolution have been published in a White Paper ‘Transforming Public Services: Complaints, Redress and Tribunals’. It sets out the government’s vision for an improved and seamless system of dispute resolution.The aim of the White Paper is to encourage the development of policies that help empower citizens and communities to manage their own problems. It seeks to move out of courts and tribunals all disputes that could be resolved elsewhere through better use of education, information, advice and proportionate dispute resolution. A new agency will be created to oversee existing tribunals and to develop policies to support citizen empowerment. It will also play a major role in preventing and resolving disputes working with partners in and out of government.

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