The Department for Work and Pensions in collaboration with the Local Government Association and other government departments, has launched a strategy to join up services across and beyond government and simplify how older people are able to access the services and help they need.The Pension Service Local Service and local authorities are joining forces nationally to form ‘Joint Teams’ to provide integrated services focused on health, housing, benefits and social care for older people. The Joint Team will be an integrated partnership between The Pension Service Local Service and a primary tier local authority. The teams will be dedicated to developing processes that reduce duplication and focus on improving the service to the customer. Team members will be authorised to carry out administrative functions, such as information gathering and verification, on behalf of each of the partners. Staff will undertake single visits, taking claims across the range of benefits and, at the same time, making financial assessments for services.
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