Archives for November 1st, 2004

BETTER ACCESS TO DIGITAL TECHNOLOGIES

Abstracts, PublicNet: 1 November, 2004

This report by the Digital Inclusion Panel, published by the Cabinet Office, identifies social groups at most risk of digital exclusion and actions to encourage them to take up information and communication technologies that can help improve their lives. Digital technologies include digital television, Internet-enabled PCs and mobile phones. The groups identified as needing support and incentives include unemployed people, people with literacy issues and older people who are not benefiting from or even using new technologies. The Panel found that while 61 per cent of UK adults have accessed the Internet, only 17 per cent of those over the age of 65 have done so.The report makes it clear that partnerships, innovation and enterprise will be the major drivers to further digital engagement. All sectors of the economy need to work together to develop new digital products and services that people will find valuable, compelling and relevant. The Panel recommends that Intellect, the IT industry trade body, should convene a new cross-industry, fully representative group to focus on the implications for digital engagement in the UK of the convergence of broadcasting, telecommunications, broadband and the internet.

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HEALTH SERVICE VIDEOS WIN INTERNATIONAL AWARD

Headlines, PublicNet: 1 November, 2004

A series of short videos using patients’ own stories has won two awards at the 2004 Dartmouth Clinical Microsystem Film Festival held in the USA. Each video addresses key issues of quality from the perspective of patients and carers and includes ‘digital stories’ that use video, audio, text and music to convey patients’ own stories in a unique way. The stories have been structured so that they can be used with PowerPoint presentations.The videos were designed to drive home the message of patient centre care and they are a powerful means of engaging the feelings of Board members, managers, clinicians and others striving to improve the quality of healthcare.

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FAILURE TO JOIN UP BRINGS INITIATIVE FAILURE

Headlines, PublicNet: 1 November, 2004

Some two thirds of improvement initiatives fail because public and private sector organisations manage them in a disjointed way. This is a major finding from a survey of senior executives and project managers at major UK financial institutions, IT/telecoms and public sector organisations by the Cranfield School of Management. Although there was a recognition among the managers surveyed that it is vital for departments or organisations to work together, they admitted that there is little ability to pull together to deliver the desired outcome. As a result, rather than delivering solutions, the initiatives themselves become part of the problem.The survey covered the Criminal Justice System and the drive for closer integration between courts, probationary services, police and prisons. It also covered the Health Service which is seeking greater cooperation between, among others, GPs, hospitals and Health Authorities. It showed that two thirds of these organisations work in a disjointed way, allowing each initiative to develop its own language, use different and conflicting methods, and employ different teams and consultants.

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