Archives for March 14th, 2005

LOCAL GOVERNMENT LEADERSHIP CENTRE LAUNCHED

Headlines, PublicNet: 14 March, 2005

The new centre for improving the quality of leadership in councils in England has been launched two years after the proposal was first muted. It will provide for the needs of both members and officers and its main purpose is the development of the leadership capacity of local government. It is funded by the Office of the Deputy Prime Minister.Innovative and visionary local leadership is at the forefront of the current debate to develop a new and long term vision for local government and the Leadership Centre will work with every council in England that wants to improve the quality of leadership, both among its political leaders and its managers.

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PROTEST AT REMOVING REGULATION FROM TOWN HALLS

Headlines, PublicNet: 14 March, 2005

Local government leaders have protested at the expected recommendation of the Hampton Review to move regulation, including trading standards and environmental health, from town halls to Whitehall with the establishment of a central, national agency. The Review, led by Philip Hampton the Chairman of Sainsbury plc, has the remit to identify how regulatory services bureaucracy can be cut without affecting the standard of protection that is offered to the public. It will be released as part of the Chancellor’s budget on 16 March.The Local Government Association and the Local Authorities Co-ordinators of Regulatory Services expressed their concerns that the creation of a central body would make business less responsive and accountable to local people. Moving responsibility away from local government would also take away the benefits of integration with a whole range of inter-linked services through the local authority, from Building Control and Emergency Planning to Refuse Collection. Councils are also well placed to integrate with a whole number of other local services such as hospitals and schools.

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CRM – MAKING THE CHOICE FOR CUSTOMER SERVICE

Abstracts, PublicNet: 14 March, 2005

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. The Video CD format is designed for use in staff training through to executive briefings, from one-to-one sessions to group workshops. The programme helps identify key issues for customer relationship management success and realising more effective relationships and more efficient operations. The programme’s case study and panel discussion provide first hand experience, advice and guidance from local authority practitioners and representatives from the ODPM, the CRM National Programme, the IDeA and selected suppliers.The panel discusses the benefits of CRM to council operations, and the aims of the CRM National Programme in encouraging and supporting CRM adoption. It considers the options for CRM implementation: Should authorities purchase their own systems or take a consortium approach, sharing a system with neighbouring authorities? What facilities are required and what are the risk, cost and operational implications of the many different approaches? How should councils tackle the re-engineering of underlying business processes and manage the necessary staff and organisational changes to derive the real efficiency gains promised by CRM?

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