Archives for April 4th, 2005

CUSTOMER SERVICE – DRIVING EFFICIENCY

Abstracts, PublicNet: 4 April, 2005

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It examines the business case for customer-focused transition and the strategies and investments required for councils wishing to achieve incremental changes through to big-bang transformation.It considers the required corporate re-organisation and staff change strategies, together with process re-engineering, technology requirements and implementation. A variety of funding and partnership models will also be considered to enable transformation.

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HEALTHCARE COMMISSION CUTS RED TAPE

Headlines, PublicNet: 4 April, 2005

Some 500 NHS trusts will no longer be subjected every three years to major reviews lasting several months, with trusts submitting vast amounts of data, incurring costs of up to 150,000 pounds and inspectors spending a week on-site. The new style inspection system aims to cut regulation costs, particularly for the best performers. It estimates that about 20 per cent of trusts will face a visit or a spot check on core standards each year, typically lasting two days.Under the new system NHS trusts will annually publish a declaration on whether they meet government-set standards. The standards cover areas like safety, clinical effectiveness, patient focus and the care environment. Declarations will be checked to ensure they are accurate by getting corroboration from patient and public involvement forums, strategic health authorities and the scrutiny reports of local councils. This new use of scrutiny reports will increase their importance and raise their status across the health service.

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STRATEGY SETS COUNCILS A DIGITAL CHALLENGE

Headlines, PublicNet: 4 April, 2005

The Prime Minister’s Strategy Unit has proposed that councils should be set a digital challenge to bring excellence and equity in ICT. The challenge would be sponsored by the Government and industry, with prizes for councils and their public and private sector partners. The task would be to establish universal access, advance public service delivery and provide a test-bed for best practice in e-government. The deadline for delivery would be 2008.The strategy document sets out a vision of a groundbreaking partnership of the private, public and community sectors in demonstrating the best e-enabled public services as a model for the future. It would focus on extending the reach of e-services to excluded groups such as older people or children in poor families without access to e-services as well as driving take-up by the e-literate. Emphasis would also be placed on piloting high-quality, high-speed public services.

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