Archives for April 25th, 2005

THE ROLE OF LOCAL DELIVERY VEHICLES IN CREATING SUSTAINABLE COMMUNITIES

Abstracts, PublicNet: 25 April, 2005

This guidance paper from the Local Government Association describes how the sustainable communities agenda, which requires a new working relationship, is being supported by local delivery vehicles. This is the term used for a partnership which brings together public and private sector stakeholders to ensure the successful delivery of large-scale social, economic and environmental improvement in communities. LDVs can provide direction, commitment and coherence to the delivery of large-scale projects. For example, they can be given responsibilities to drive forward the sustainable growth of an area and can then use land assembly, investment and planning powers to create confidence and stimulate private investment to help realise the expectations of government and local communities.The guidance outlines the range of delivery vehicles being used by local authorities and the important principles that underpin successful partnership arrangements. It shows how local government, working in partnership with other agencies and sectors, must be at the heart of local delivery vehicles, otherwise local accountability and delivery will suffer. It also describes the experiences of those who are already a way down the road in delivering complex change through delivery vehicles. It has been developed by Entec and the Town and Country Planning Association and draws on experiences with LDVs from a wide range of areas.

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DACORUM LEADS WAY IN TELEPHONE TECHNOLOGY USE

Headlines, PublicNet: 25 April, 2005

Dacorum Borough in west Hertfordshire has become the first district council to improve its communications using speech recognition technology. The system, supplied by Telephonetics, gives the council a virtual operator, answering calls 24 hours a day and bringing benefits to council staff as well as local people.The ContactPortalR system has just been installed in the council’s offices in Hemel Hempstead. It screens and makes calls using advanced natural language speech recognition that it is claimed is almost indistinguishable from a human operator’s voice. The system also does away with the need to remember extension numbers or for callers to use touch-tone systems which many people find frustrating.

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BEACON COUNCIL TAKES MESSAGES ON HOUSING INTO EUROPE

Headlines, PublicNet: 25 April, 2005

Leicester is spreading information about best practice in housing provision to local authorities in Europe. Two specialists from the city have recently returned from a week-long trip to Bulgaria and in the next few weeks a member of staff will be in Albania and Croatia to pass on information about housing renewal.Irfhan Mururajani, the city council’s Beacon co-ordinator is making the trip at the invitation of Council of Europe following the council’s success in being designated a Beacon Council in 2004-05 for Housing Renewal.

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