Archives for April 29th, 2005

GETTING A BETTER CALL CENTRE CULTURE

Features, PublicNet: 29 April, 2005

By Adam Smith Call centres are increasingly becoming key components of public sector customer relationship management strategies. Managing a call centre is a complex task and getting the right culture is vitally important. The author draws on his experience with police control rooms, which are evolving into call centres, to examine staff motivation and other issues that lead to effective and efficient operation.



COUNCILS OFFERED HELP TO BOOST TAKE UP OF ONLINE SERVICES

Headlines, PublicNet: 29 April, 2005

Local authorities are being offered a new service to help increase the take up of information and services that they deliver through their websites. ClickThrough has been developed by public sector communications specialists Boilerhouse Communications.The company says the launch comes at a time when councils and other public service organisations are under pressure to increase website take-up, largely so they can benefit from the efficiency gains available when citizens and businesses are self-servicing’ their needs rather than using the telephone, letters or face to face contact, which are more expensive.

Read more on COUNCILS OFFERED HELP TO BOOST TAKE UP OF ONLINE SERVICES…

SPECTRE OF TRANSPORT CRISIS RAISED IN AGENDA FOR ACTION

Headlines, PublicNet: 29 April, 2005

The incoming Government will face a transport crisis looming if it buries its head in the sand and fails to develop and fund a national transport strategy, according to the RAC Foundation today. It says unless transport is given a much higher priority by whoever wins power in next week’s General Election, not just Britain’s economy but also its people will be damaged. .The Foundation believes the need for transport improvement is so fundamental that it is calling for cross-party agreement to be reached on the central issues. It is concerned that in spite of transport’s vital importance to the wealth and vitality of the country and the fact that it affects most voters every day it has barely figured in the election campaign.

Read more on SPECTRE OF TRANSPORT CRISIS RAISED IN AGENDA FOR ACTION…

© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in