This report from the Institute for Public Policy Research warns that transforming society through technology is in danger of happening too quickly and leaving the public behind. It claims that the government has prepared the UK well for the 21st century but remains seduced by vague notions of a “knowledge economy” and is too often driven by innovation for its own sake.The report argues for directing technological advance to meet social and economic benefits and ensuring that legal and constitutional priorities – including privacy and democratic participation – are not undermined.

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Bracknell Forest Borough Council is taking over ownership of products developed by the National Smartcard Project. The announcement is in line with the Government’s aim to ensure the rollout of products from the National Projects as part of the strategy for local e-government. The Office of the Deputy Prime Minister announced in February that ownership of projects was being offered to local authorities and this move is the first such transfer.Bracknell Forest has taken the lead for the Smartcard project since its launch in 2002. The council’s role has included developing advice, guidance and software that can be used by local authorities to implement smartcard schemes. The thinking is that Smartcards will improve the quality of life for local people by making services more accessible and ‘joined-up’ as well as more cost-effective. The Smartcard is one of 22 National Projects making up the building blocks and generic tools allowing local authorities to deliver e-government.

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Local councils are leading the way in making Britain best in Europe at keeping customers happy, according to the independent Institute of Customer Service. It says local authorities and private sector companies are eroding the myth that organisations in the United States and Europe are more efficient and attentive.ICS communications director Paul Cooper says notable strides have been made in customer service in the UK, with local authorities especially showing “great changes in attitude.” The Institute has 80 local councils among its public sector members.

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