Archives for August 2nd, 2005

BUILDING A MEMORY, PREVENTING HARM AND IMPROVING PATIENT SAFETY

Book News, PublicNet: 2 August, 2005

This report from the National Patient Safety Agency offers a unique overview of what is going wrong in the NHS and describes the role of the Patient Safety Observatory in supporting improvements in patient safety at a national level. It includes analysis of more than 85,000 reports made by healthcare staff to the National Reporting and Learning System.The National Reporting and Learning System is a new way of providing feedback to the NHS. This database collects information on patient safety incidents from all 607 NHS organisations in England and Wales. The NRLS is the first comprehensive national reporting system for patient safety incidents in the world, and is the only reporting system covering all healthcare settings, i.e. primary care, acute care, learning disabilities, mental health and ambulance care. The information provided by the NRLS is a key component of the Patient Safety Observatory and assists in the identification and understanding of error, and the development of solutions.

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CUSTOMER RELATIONSHIP MANAGEMENT PROJECT NEEDS AN OWNER

Headlines, PublicNet: 2 August, 2005

The project which has provided pilot councils with a customer relationship management system needs a council to take on the task of promoting its benefits and rolling it out across the Local Authority community. The opportunity has arisen because the London Borough of Newham, which has led the development of the project, has decided they do not wish to remain as the lead authority.The CRM project is one of the National Projects designed as a catalyst for change in support of achieving the December 2005 e-Government target. Most of them have also developed tangible products with the potential to assist local government beyond 2005. A home must be found for each project which is to continue. Products for which there is no market will cease to be supported from December 2005.

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RADICAL HEALTH RESEARCH STRATEGY PUBLISHED

Headlines, PublicNet: 2 August, 2005

The Department of Health is seeking views on its radical research strategy which aims to support the Government’s commitment to positioning the UK as the best place in the world for health research, development and innovation. The Department is looking for contributions from health professionals, organizations, including local councils with health scrutiny responsibilities, patients and the public.The strategy sets out proposals for organizational changes with the creation of Academic Medical Centres and a National Institute for Health Research. The Centres will be located in premier research hospitals and compete with other top clinical research institutes throughout the world. The National Institute will be a virtual organization to work with the UK Clinical Research Collaboration to co-ordinate the research infrastructure of the NHS. This would bring together, for the first time all elements of NHS and Department of Health research.

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