Archives for October 12th, 2005

MAKING COACHING WORK

Book News, PublicNet: 12 October, 2005

By David Clutterbuck and David Megginson.The majority of employers (99%) believe coaching can deliver tangible benefits to both individuals and organisations and 88% now expect their line managers to deliver coaching as part of their day-to-day work. However, 17% do not think that line managers are effective coaches. This book from the Chartered Institute of Personnel and Development contains case studies and offers practical advice for organisations using coaching. It also looks at what needs to be considered when implementing a coaching strategy so that it is successful for both the organisation, in terms of improving performance, and the staff, in terms of their development. The authors identify seven stages of coaching and offer guidance for line managers.

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DELIVERING E-GOVERNMENT BENEFITS

Abstracts, PublicNet: 12 October, 2005

This status report from the ODPM, based on December 2004 data, shows that a 21% national increase in enablement is required in the current year in order to reach the 100% target for December 2005. While some interactions, such as providing information and collecting revenue, are strongly e-enabled, councils are still facing challenges around the e-enablement of regulatory activities. There has also been much less progress with higher level of difficulty areas such as Customer Relationship Management systems and back office integration.Projected figures for channel take-up suggest that service demand management and access issues in the context of e-government have not been a strategic priority for councils to date. Additional support for councils to help them develop channel management strategies that promote increased public awareness and take-up of e-enabled services is required. Booking Venues, Resources and Courses are currently 64% e-enabled and considerable effort will be needed to achieve the end of year target.

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COUNCIL PRACTISES RE-CYCLING TO GET MESSAGE ACROSS

Headlines, PublicNet: 12 October, 2005

The London Borough of Islington has launched a 200,000 pounds state-of-the-art recycling education centre – i-recycle, to help visitors discover how to make a real difference in reducing rubbish by recycling at home. The purpose-built centre is made entirely of recycled or sustainable material, so chairs and table-tops are made from recycled industrial chopping boards, puzzle games are made of plastic bottles and timber products are Forestry Stewardship Council certified. It’s the first of its kind in the country.The council has developed the centre with experts from the Science Museum. It features touch-screen displays, games and videos to teach local youngsters and adults about recycling and waste issues. To mark the opening of the centre a competition for local school children was launched, asking them to write in to say why they think recycling is important, and how they can help to reduce waste at home and in school.

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HUMAN RESOURCE DEPARTMENTS RESPONDING TO EFFICIENCY CHALLENGE

Headlines, PublicNet: 12 October, 2005

A year-long programme of work by the Chartered Institute of Personnel and Development and nine public sector organisations is supporting the change agenda and helping public bodies to meet the Gershon efficiency savings targets. The programme is helping HR departments across the public sector to manage change within their organisations, whilst also looking to reduce costs and streamline their own functions. These twin challenges and the responses to them are examined in the CIPD report ‘Fit for Business’ which shows how central and local government wrestled with the strategic and practical challenges they face in transforming their HR function.Examples of organizations responding to the challenge include Derbyshire County Council which identified the need for a “can do” culture to carry through its change programme. Research was conducted with a cross-section of staff to identify barriers to change and how these might be overcome. The outcomes of this project are helping to inform development of a new HR strategy. Gateshead Council has produced a route map that illustrates how an HR service can evaluate its options prior to committing to a revised delivery model. The Food Standards Agency is developing measures to assess how HR is affecting the performance of the organisation.

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