Archives for November 4th, 2005

WORKING FROM HOME – THE REVOLUTION THAT DIDN’T HAPPEN

Headlines, PublicNet: 4 November, 2005

The pundits predicted that new technology in its many forms would stimulate a move to working from home across the public sector. The benefits of a flexible approach with variable amounts of work time divided between office and home are unquestionable. Uninterrupted working at home, with zero travel, boosts productivity, reduces costs and improves the work life balance. The reality is that the revolution did not happen and it is estimated that only 8% of public sector organisations are fully set up to work flexibly.The main barriers to flexible working are co-ordination difficulties and lack of trust by managements. 43% of managers believe that a major impediment to home working is the difficulty in making the administration arrangements. Although 19% of managers listed trust as another barrier, a further 27% also said that they believed there are too many distractions at home.

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POLICE AND HOME OFFICE FAIL CUSTOMER FRIENDLY TEST

Headlines, PublicNet: 4 November, 2005

Police forces across the country and the Home Office are heavily criticized in a report by HM Inspectorate of Constabulary for poor service in dealing with the public. Call management was identified as one of the worst performed functions across a wide range of policing activities in England and Wales. The Inspectorate found that handling calls from the public was a low priority, received less funding than other police activities and was badly managed.The UK police service currently receives over 67 million calls for assistance from the public annually. The inspection benchmarked current police performance against wider industry standards and found that it fell short of the standards the public demands and deserves. Performance assessment found that not one force rated an Excellent grading, and 27 of the 43 forces were graded Fair or Poor. Comparison with the commercial sector is damning and the police service is struggling to match rising public expectations.

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