Archives for November 11th, 2005

GETTING THE BENEFITS FROM TELECARE

Features, PublicNet: 11 November, 2005

By James Buckley Telecare has the potential to make a significant difference to the lives of older people, while at the same time reducing costs. Low level support such as alarms and medication reminders enable them to live safely and securely at home for longer, reducing admissions to residential care and hospital. The author outlines the benefits and shares his experience of setting up programmes.



RESEARCH SHOWS INFORMATION ACT IS HELPING COMMUNITY SECTOR

Headlines, PublicNet: 11 November, 2005

The Freedom of Information Act is having a positive impact on campaigning by voluntary and community organisations according to new research, which also shows that more advice is needed. The report produced by the National Council for Voluntary Organisations and Ashridge Business School shows that in the first six months of the Act almost ten per cent of voluntary groups made at least one request for information.Voluntary organisations are using the Act to find out how public bodies arrive at their decisions and who is being listened to in that decision-making process, including whether the views of voluntary organisations are taken into account. The study also predicts that a growing number of organisations will use the Act to inform their campaigning activity, in many cases around corporate influence on public policy.

Read more on RESEARCH SHOWS INFORMATION ACT IS HELPING COMMUNITY SECTOR…

COUNCILS REPORT CRM PROJECTS RUNNING TWO YEARS LATE

Headlines, PublicNet: 11 November, 2005

A comprehensive survey of Britain’s local councils has revealed that most Customer Relationship Management projects are running at least two years behind schedule and eight out of ten councils with completed CRM programmes said their new systems fell short of expectations. The in-depth survey, involving half of UK local authorities, was conducted by ndl-metascybe to gain understanding of the progress of government backed CRM initiatives across the UK.The company, formed from a merger of two of the UK’s leading software manufacturers, first conducted the research last year, gathering data from 232 authorities across England, Scotland and Wales. It says that compared with the findings 12 months ago it is now clear that although authorities have progressed in their understanding of the benefits of an efficient CRM system, there were huge disappointments with massive delays and frustrations caused by the complexity of many of the implementations.

Read more on COUNCILS REPORT CRM PROJECTS RUNNING TWO YEARS LATE…

© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in