Archives for February 7th, 2006

STRATEGIC HUMAN RESOURCE MANAGEMENT

Book News, PublicNet: 7 February, 2006

By Michael ArmstrongAlthough more organizations are adopting strategic human resource management, integration with the overall business strategy continues to present major challenges.

The author provides a bridge between theory and practice and offers a guide to both formulating human resource strategies and implementing them. This new edition has been fully updated and revised to incorporate the latest thinking, research and practice in this important field. Using case studies, checklists and practical examples, it explores the practicalities of formulating and implementing human resource strategies, how they work and what the human resource function contributes.

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RECOGNITION FOR ‘TOO GOOD TO BE TRUE’ COUNCIL

Headlines, PublicNet: 7 February, 2006

Staff at four customer service centres run by Newcastle City Council have been awarded a prestigious Charter Mark by Government assessors who highlighted six areas of best practice in their work. The Charter Mark recognises excellence as part of the drive towards the modernisation of public services.The Accredited Cabinet Office Charter Mark Assessor praised the one-stop service offered by the centres and said the council’s customer care culture was “too good to be true.” During his visit Colin Brown found there was an overwhelming buy-in from staff and he said customer service was ingrained in the council’s culture.

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REPORTS DETAIL TRANSFORMATION OF LOCAL AUTHORITIES

Headlines, PublicNet: 7 February, 2006

Two new reports show that local authorities are transforming themselves in an effort to bring about step changes in efficiency and the services they offer. The reports, “Modern public services: challenge of transformation” and “Modern public services: transformation in practice” are published by the Society of IT Management – Socitm.The reports are the first in what is planned to be a series on transformation, which Socitm believes is emerging as the main thrust of the Government’s drive for modernisation in the public services. The ODPM’s local e-government programme will end next month and there is growing interest in how the investment that has helped councils create the infrastructure for modern services will deliver transformation in the form of better services delivered more efficiently.

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