Archives for March 8th, 2006

CUSTOMER SERVICE TRANSFORMATION

Abstracts, PublicNet: 8 March, 2006

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It describes the improvements in customer services and efficiencies that have contributed to the London Borough of Southwark being named ‘Most Improved Council’ and their CPA rating improving from ‘weak’ to ‘good’ in 18 months.In six months Southwark managed an overhaul that included Council property, BPR, systems integration, change management and staff transfer. Now through a major partnership with Pearson Government Solutions, Southwark boasts a new state-of-the-art telephone customer contact centre, together with three new one-stop-shops. This development has brought additional benefits such as staff empowerment and improved staff morale.

Read more on CUSTOMER SERVICE TRANSFORMATION…



NHS MANAGERS SPEAK ON NIGEL CRISP’S DEPARTURE

Headlines, PublicNet: 8 March, 2006

The body that represents managers within the National Health Service has asked for an early meeting with senior staff at the Department of Health after the announcement that Sir Nigel Crisp is retiring early from his post as Chief Executive of the NHS. The Institute of Healthcare Management wants to meet the Acting Chief Executive, Sir Ian Carruthers, and Hugh Taylor, the Acting Permanent Secretary at the Department.The IHM’s interim Chief Executive Jeremy Millar said the organisation had worked closely with Sir Nigel and as long standing member of the Institute he had understood the vital role of good management in delivering better patient services faster.

Read more on NHS MANAGERS SPEAK ON NIGEL CRISP’S DEPARTURE…

CITIES REPORT ‘SHOULD BE BLUEPRINT FOR DEVOLUTION’

Headlines, PublicNet: 8 March, 2006

Local leadership has been crucial to the recovery of many English cities, according to a new report which says the cities are better placed than they have been for more than a century to join the top performing places in Europe. “State of the English Cities” has been produced for the Office of the Deputy Prime Minister by a group of experts led by Professor Michael Parkinson.Sir Michael said national economic success and considerable public spending have been major factors in the improvements in cities but he added, “Local leaders have been crucial to the recovery of many cities. We should provide more powers and resources to our cities so they keep the good work going. The prize is great and we should seize it.”

Read more on CITIES REPORT ‘SHOULD BE BLUEPRINT FOR DEVOLUTION’…

© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in