Archives for March 24th, 2006

UNDERSTANDING DRUG SELLING IN LOCAL COMMUNITIES

Features, PublicNet: 24 March, 2006

By Tiggey May, Martin Duffy, Bradley Few and Mike Hough. Selling drugs is big business with those involved earning in a week what some earn in a year. The authors examined the drug market in three areas to find out how it is structured and how it functions. They offer suggestions for preventing young people from entering a drug market and they identify some of the issues that need to be tackled.



NEW TRAINING COURSE FOR COMPLAINT HANDLERS

Headlines, PublicNet: 24 March, 2006

A new improvement programme is being launched for health care staff who have to deal with the more than 130,000 written complaints received by the National Health Service each year. It uses enquiry and work-based learning to improve the effectiveness of staff who manage complaints.The Managing Complaints for Service Improvement programme has been developed by the Institute of Healthcare Management in conjunction with the Department of Health. It has been designed to help health organisations to enhance the local resolution of complaints through improvements in investigation and by ensuring lessons learned by the organisation are put into practice.

Read more on NEW TRAINING COURSE FOR COMPLAINT HANDLERS…

ROAD MAINTENANCE ‘A CINDERELLA OF LOCAL SERVICES’

Headlines, PublicNet: 24 March, 2006

A motoring organisation is today highlighting the plight of local authority highway engineers who, it says, are fighting a losing battle to ensure the safety of Britain’s roads through proper maintenance schemes. The RAC Foundation says poor road surfacing is one of the five most common causes of motorcycle crashes, but councils in England and Wales get just a third of the budget they need to maintain highways to a safe standard.The Foundation says figures in the latest annual report on local road maintenance mean authorities can afford to resurface their roads only once every 56 years. All the Welch councils and 85 per cent of those in England that took part in the study agreed that the backlog of maintenance was putting road users’ safety at risk.

Read more on ROAD MAINTENANCE ‘A CINDERELLA OF LOCAL SERVICES’…

© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in