Lack of funding for information technology has been identified as a key reason for the failure of voluntary and community sector organisations to make better use of the technology that is available, according to the results of an online survey by the Information and Communication Technology Hub and the Worshipful Company of Information Technologists.

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The Audit Commission has published a new assessment framework for the 47 fire and rescue authorities in England and a revised Comprehensive Performance Assessment system for England’s 150 single tier and county councils. It follows the announcement of a new framework for district councils.

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Call centre management is moving steadily towards maturity. The development path is littered with tales of disaffected staff smarting under time and motion style management. Glasgow City Council brought in a high tech system to support managers and ensure a staff friendly culture. This article describes how the City Council’s Access Centre delivered its staff recruitment and retention targets.