By Sophia Parker and Joe HeapyThe purpose of this pamphlet from Demos is to bring together and organise some of the language and concepts of user-centred service. The work is set in the context of the priorities for public service reform in coming years. It brings together what the authors have learnt from working with service organisations, along with the contributions of over 50 professionals from private, public and voluntary organisations and a number of independent experts in service design.

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INNOVATIVE RURAL SERVICE DELIVERY HIGHLIGHTED BY REPORT

Imaginative and innovative ways to improve public services in country areas are highlighted in a new Rural Services Review from Defra. It details how local authorities, businesses and communities are working in partnership in a range of areas, including housing and services for older and younger people.

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GOVERNMENT URGED NOT TO WASTE CHANCE TO REFORM CORONERS’ SYSTEM

The Government is being warned today that it is in danger of “wasting a golden opportunity” to reform the system for issuing death certificates which includes Coroners investigating certain deaths. The present system dates partly from Victorian times and partly from even earlier. The warning comes from the Commons Constitutional Affairs Committee.

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