By Martin Cole and Greg ParstonThis book presents the Public Service Value Model, an innovative, rigorous approach to defining public outcomes and quantifying results, to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, the guide will arm public service managers, whether in government and nonprofit organizations, with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.

Read more on UNLOCKING PUBLIC VALUE: A NEW MODEL FOR ACHIEVING HIGH PERFORMANCE IN PUBLIC SERVICE ORGANIZATIONS…

FUNDING BOOST FOR GOVERNMENT CONNECT

Local authorities will be able to take advantage of the Government Connect initiative free of charge after the announcement of ten million pounds in funding for the scheme. The money will be used towards installation and running costs for the Government Connect secure extranet solution as well as the running costs of the Government Gateway for local authorities until March 2008.

Read more on FUNDING BOOST FOR GOVERNMENT CONNECT…

GOVERNMENT SAYS ‘NO’ TO FLAT FEE FOR INFORMATION REQUESTS

The Government will not allow public bodies to charge a flat rate fee for handling requests under the Freedom of Information Act but it is looking at changes that might mean more requests could be rejected on cost grounds.

Read more on GOVERNMENT SAYS ‘NO’ TO FLAT FEE FOR INFORMATION REQUESTS…