LINK ESTABLISHED BETWEEN CUSTOMER FOCUS AND JOB SATISFACTION

Public sector oganisations with a customer focus are likely to have staff that get satisfaction from their job. This is the conclusion of research by the National Consumer Council which used the Freedom of Information Act to obtain information from the Cabinet Office.

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WATCHDOG CALLS FOR INNOVATION DRIVE ACROSS LOCAL GOVERNMENT

The Audit Commission has called for a cultural shift in local government and for authorities to innovate so they can bridge the widening gap between public expectations and limited resources. The Commission’s report: ‘Seeing the Light: Innovation in Local Public Services’ describes efficiency targets as the main driver for innovation, but makes it clear that striving for efficiency savings is not exerting sufficient leverage to encourage most authorities to innovate. Some two thirds of larger councils and three quarters of fire authorities are not involved in extensive innovation.

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By Anthony F SmithThe author reveals the rarely discussed realities of leadership. The book will help both leaders and followers achieve real understanding and co-create a two-way street culture of openness, trust and improved performance in their organisations. The author discloses the guarded secrets that leaders can’t discuss, even with their closest constituents, including charisma shouldn’t make a difference. but it does; women make better leaders when that’s what they really want to do and blatant self-interest is dangerous, in followers, not leaders.

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