Abstracts, PublicNet: 11 July, 2007
The package has been developed by Communities and Local Government. It brings together the key components of many transformation and customer service projects carried out by local authorities and it links with other national and regional sources of support and capacity building.The package has been put together against the background of rising expectations of citizens and the calls for more choice in the way services are received. At the same time, there is increasing pressure on local authorities to cut costs, including the cross public sector requirement to deliver cashable efficiency gains of at least 3% per annum. The Business Improvement Package is designed to help local authorities and their partners improve services whilst reducing costs at the same time.
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