Archives for July 18th, 2007

MORE SCHOOLS URGED TO COME UP WITH SUSTAINABLE TRAVEL PLANS

Headlines, PublicNet: 18 July, 2007

 

Schools are being urged to work with local authorities to develop safe and sustainable travel plans. The call came from government ministers as they announced that a 7.5 million pound annual package of funding to help boost sustainable travel to school is to be extended for another two years.

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CITY SEEKS VIEWS ON PARKING LEVY TO PAY FOR IMPROVED PUBLIC TRANSPORT

Headlines, PublicNet: 18 July, 2007

 

People in Nottingham are being asked for their views on a council plan to introduce a Workplace Parking Levy, which could see 50 of the city’s large employers paying an annual fee for each parking space they provide. The money raised would be used to improve local transport and reduce congestion.

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COUNCILS AT BOTTOM OF NEW CUSTOMER SATISFACTION INDEX

Abstracts, PublicNet: 18 July, 2007

Local government came last in a survey of customer satisfaction by the Institute of Customer Service with a score of 56 per cent. This is the first UK Customer Satisfaction Index which shows how well or badly UK organisations perform. The survey asked 2,000 respondents to score on priorities such as professionalism, complaint-handling, quality, and competence and friendliness of staff. It is planned to repeat the survey at six monthly intervals.Utilities performed slightly better with 58 per cent. Telecommunications scored 63 per cent and transport 64 per cent. Organisations at the bottom of the table showed up particularly badly when dealing with problems and it is claimed that this demonstrates a poor attitude to customer relations. The ambulance service was the best performer in the survey with 88 per cent.

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