A think-tank is urging the Government to ensure the proposed new Homes Agency will guide councils in how to make best use of the opportunity to set up Local Housing Companies and to make sure they are in place as quickly as possible. The New Local Government Network says the Housing Green Paper should mean a real incentive for councils to act creatively with their own land and revenue streams.

Read more on COUNCILS NEED GUIDANCE BUT MUST MODERNISE APPROACH TO HOUSING SAYS THINK TANK…

Voluntary bodies have welcomed the final report of the Government’s Third Sector Review as marking a significant shift in its approach to the voluntary and community sector. Stuart Etherington, Chief Executive at the National Council for Voluntary Organisations said it showed awareness of the sector’s role rather than focussing on its part in delivering public services.

Read more on THIRD SECTOR WELCOMES REVIEW REPORT…

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. The case study describes how the London Borough of Bromley is transforming services to residents and generating internal efficiencies by increasing links between its call centre and service departments.The CRM system eliminates the need for callers to repeat requests as they were passed from one extension number to another and they now only provide information once.

Read more on CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM BRINGS CUSTOMER FOCUS…