Archives for July 2007

THE POWER OF INFORMATION

Book News, PublicNet: 26 July, 2007

By Ed Mayo and Tom SteinbergThis independent review published by the Cabinet Office describes the opportunities to develop the use of citizen and state-generated information in the UK. This public sector information includes maps, heart surgery mortality statistics and timetables. In the past, only large companies, government or universities were able to re-use and recombine information. Now, the ability to mix and ‘mash’ data is far more widely available.

Read more on THE POWER OF INFORMATION…



COUNCILS NEED GUIDANCE BUT MUST MODERNISE APPROACH TO HOUSING SAYS THINK TANK

Headlines, PublicNet: 25 July, 2007

 

A think-tank is urging the Government to ensure the proposed new Homes Agency will guide councils in how to make best use of the opportunity to set up Local Housing Companies and to make sure they are in place as quickly as possible. The New Local Government Network says the Housing Green Paper should mean a real incentive for councils to act creatively with their own land and revenue streams.

Read more on COUNCILS NEED GUIDANCE BUT MUST MODERNISE APPROACH TO HOUSING SAYS THINK TANK…

THIRD SECTOR WELCOMES REVIEW REPORT

Headlines, PublicNet: 25 July, 2007

 

Voluntary bodies have welcomed the final report of the Government’s Third Sector Review as marking a significant shift in its approach to the voluntary and community sector. Stuart Etherington, Chief Executive at the National Council for Voluntary Organisations said it showed awareness of the sector’s role rather than focussing on its part in delivering public services.

Read more on THIRD SECTOR WELCOMES REVIEW REPORT…

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM BRINGS CUSTOMER FOCUS

Abstracts, PublicNet: 25 July, 2007

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. The case study describes how the London Borough of Bromley is transforming services to residents and generating internal efficiencies by increasing links between its call centre and service departments.The CRM system eliminates the need for callers to repeat requests as they were passed from one extension number to another and they now only provide information once.

Read more on CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM BRINGS CUSTOMER FOCUS…

CALL FOR COUNCILLORS TO COME FROM WIDER SPECTRUM OF TALENT

Headlines, PublicNet: 24 July, 2007

 

There is a new call for councillors to be drawn from a broader spectrum of talent, with school governors, trade unionists and heads of residents’ associations and voluntary organisations all being cited as people who could serve their communities as councillors. The call comes from the public policy think-tank, the Public Management and Policy Association.

Read more on CALL FOR COUNCILLORS TO COME FROM WIDER SPECTRUM OF TALENT…

PUBLIC SERVICES URGED TO MODERNISE AS IMPORTANT STEP TO CLOSE GENDER GAP

Headlines, PublicNet: 24 July, 2007

 

The Equal Opportunities Commission is warning today that gender equality is still generations away. In its final report before it is absorbed into the Commission for Equality and Human Rights, it looks not just at pay and power, but also access to public services.

Read more on PUBLIC SERVICES URGED TO MODERNISE AS IMPORTANT STEP TO CLOSE GENDER GAP…

FITTING THE BILL: LOCAL POLICING FOR THE 21ST CENTURY

Book News, PublicNet: 24 July, 2007

By Barry Loveday and Jonathan McClory, Edited by Gavin Lockhart.This report presents findings of a survey of the views of police superintendents in England and Wales by the think tank Policy Exchange. It reveals disturbing levels of dissatisfaction amongst commanders. Performance management appears to have increased bureaucracy and stifled innovation, distracting the police from focusing on the safety of the communities they serve. Local commanders lack the control over resources necessary to ensure that the service is as effective as possible and are hindered by a worryingly high level of non operational tasks.

Read more on FITTING THE BILL: LOCAL POLICING FOR THE 21ST CENTURY…

BACKING FOR LOCAL DECISION MAKING ON WASTE COLLECTIONS

Headlines, PublicNet: 23 July, 2007

BACKING FOR LOCAL DECISION MAKING ON WASTE COLLECTIONS

 

Decisions over the future of local rubbish collections should be left to local councils according to the sustainability centre run by the Local Government Information Unit. The Government has outlined proposals to move to fortnightly collection to encourage households cut the amount of waste they produce.

Read more on BACKING FOR LOCAL DECISION MAKING ON WASTE COLLECTIONS…

WALES LEADS WAY WITH NEW OLDER PEOPLE’S COMMISSIONER

Headlines, PublicNet: 23 July, 2007

WALES LEADS WAY WITH NEW OLDER PEOPLE’S COMMISSIONER

 

Wales is leading the way in ensuring the public sector can provide the best possible services to an aging population with the appointment of a Commissioner for Older People. It is believed to be the first time such a post has been created anywhere in the world and comes a step nearer with the publication of advertisements for the job.

Read more on WALES LEADS WAY WITH NEW OLDER PEOPLE’S COMMISSIONER…

FROM RHETORIC TO REALITY: ENGAGING USERS IN PUBLIC SERVICES

Abstracts, PublicNet: 23 July, 2007

This report from the Future Services Network sets out a challenge for central and local government to put consumer engagement at the heart of public services. The Network is an alliance founded by the National Consumer Council, third sector leaders and the Confederation of British Industry to bring consumer, voluntary sector and business organisations together to look at how future public service provision could be shaped by the people and communities that use them.A poll commissioned for the report from MORI showed that 83 per cent of respondents would like more influence in deciding how local public services are delivered, such as which doctor or hospital they use, and the priorities for local police.

Read more on FROM RHETORIC TO REALITY: ENGAGING USERS IN PUBLIC SERVICES…

© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in